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SHIPPING & RETURNS WAREHOUSE PICKUP

WAREHOUSE PICKUP

Pickup instructions

PLEASE WAIT for email that your order is ready for pickup before attempting to pick up order. Warehouse pickup is available during warehouse pickup hours ONLY! Please note the bill-to credit card addressee may pickup the order only. Valid state or government issued photo ID is required at the time of pick up. All orders are processed, verified, and usually ready for pickup within 1-2 business days or sooner. If the item is PRE-ORDER (please check specific item for (ETA) estimated arrival date)

 

CUSTOMER CARE & WAREHOUSE PICKUP HOURS

Tuesday - Saturday 11AM-7PM CST

modishcollectiononline@gmail.com

RETURN POLICY UPDATE PLEASE READ!


**NO REFUNDS**

**PLEASE READ CAREFULLY OVER OUR ITEMS DESCRIPTION, AS SOME ITEMS CONTAIN NO STRETCH WHILE MOST STRETCH**

All items are thoroughly inspected before leaving our warehouse, our company will not send customers any damaged items. PLEASE NOTE THAT ANY SALE OR DISCOUNTED ITEMS ARE FINAL SALE!

(Any custom looks are FINAL SALE)

(Seasonal items are FINAL SALE for example: Holiday collections as in Christmas, Mardi Gras, Valentines Day,)

Please email us FIRST if there’s a problem with your product/order. Please DO NOT return or send any merchandise to our warehouse without speaking to someone from our sales team and receiving certified confirmation. Modish will not be responsible for any lost or stolen packages sent to us without acknowledgement. Once approved by a sales representative, we will provide you with a return address or label to send your package. Any packages returned to our warehouse without notice or approval will be refused. Please note that the customer is responsible for any and all return shipping costs outside of our acknowledgement.

ORDER PROCESSING:
All orders are processed, verified, and shipped within 2-5 business days or sooner.

We are NOT responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages. You may track your package using the supplied tracking number in your shipment confirmation email.

NO RETURNS ON ANY SWIMWEAR, BODYSUITS, LEGGINGS, WHITE ITEMS, OR ACCESSORIES. (NO EXCEPTIONS)

SHIPPING POLICY

WE SHIP INTERNATIONAL**

 

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly. If there is issues with verifying your address, customer service will contact you to try and resolve these issues. If after several attempts of contacting you, you do not respond, you order will be canceled and your money refunded to you.

If you realize that you entered your shipping address incorrectly, please contact us ASAP. If your order was placed on the weekend, please contact us first thing Monday morning. We will do our best to fulfill you request and change the address. If we are unable to, we do not take responsibility for the incorrect information.

Shipping fees are non-refundable. If you refuse any shipments from Modish, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from your merchandise refund.

If your tracking information states that your package was delivered and you have not received it, you must contact the United States Postal Service directly. Modish DOES NOT hold responsibility for packages that state DELIVERED.

Just a reminder that you will receive shipping confirmation within 3-5 business days from the day the order was placed.  After your payment is authorized and verified, it can still take 1-2 days to process your order. This is just an estimate, though, and doesn't include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. If your order says delivered and you did not receive it, you must contact your local post office. We do not issue refunds for packages that state being delivered. We offer USPS Priority Mail to most locations (domestic & internationally). Your shipping cost is displayed at point of checkout. International orders may be subjected to custom charges by your native country.
 

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